Returns, Refunds and Complaints Policy

Fresh Flowers Guarantee in Longford

At Flowers Longford, we pride ourselves on delivering only the freshest and most beautiful blooms to our customers throughout Longford and the surrounding areas. Every bouquet is prepared by expert florists and delivered with care to ensure you enjoy long-lasting flowers worthy of your special moments. Our Fresh Flowers Guarantee means we stand by the freshness, quality, and presentation of every arrangement we deliver.

Damaged-on-Arrival Policy

We handle our arrangements with the utmost care, but occasionally, items may suffer damage in transit. Upon receipt, if you notice any visible damage or if the flowers do not appear as fresh as expected, please inspect your order as soon as it arrives. To help us resolve the issue swiftly, contact us with details of the problem and, if possible, provide a clear photograph of the damaged item within 24 hours of delivery. This enables us to address your concerns efficiently and uphold our commitment to quality.

Freshness Window

Your flowers should remain fresh and vibrant for at least 5 days from the date of delivery, provided they are cared for and displayed as per our care guidelines. If your flowers noticeably wilt or deteriorate within this freshness window, please reach out to us promptly. We take your feedback seriously and will investigate any reports of short-lived arrangements to make things right for you.

Refund and Replacement Options

Your satisfaction is our top priority. In instances where flowers are damaged-on-arrival or do not meet our freshness standards, you may be eligible for a replacement bouquet or a full/partial refund. We assess each case individually to provide the solution that best addresses your concerns. Except in exceptional circumstances, requests for refunds or replacements should be made within 48 hours of delivery so that we can resolve the matter without delay and ensure you enjoy the flowers you deserve.

Complaints Process

We are committed to delivering the highest level of service for our customers across Longford. If you are dissatisfied with your purchase for any reason other than those mentioned above, or if you have any other concerns about your experience with Flowers Longford, please get in touch as soon as possible. Our team reviews all complaints promptly and fairly, striving to find a resolution that leaves you satisfied. Most matters are resolved within two business days, ensuring your confidence in our service remains high.

Trusted Local Florist Serving Longford

As a locally owned and operated Longford florist, we are proud to serve households and businesses in our community. Our reputation for quality and customer care is built on trust, reliability, and an unwavering commitment to customer satisfaction. When you choose Flowers Longford, you are choosing a trusted partner for all your floral needs—guaranteed fresh, every time.