Flowers Longford Online Ordering Terms for Local Flower Delivery

Flowers Longford Terms & Conditions for Online Orders

Introduction

Welcome to Flowers Longford. These Terms and Conditions ("Terms") govern your use of our website and the purchase of goods through our online flower delivery service in Longford and the surrounding areas. By placing an order with us, you confirm that you accept these Terms, which are designed to ensure a smooth and reliable service for all our customers. Please read them carefully before ordering.

Scope of Service

Flowers Longford provides an e-commerce platform for the sale and delivery of fresh flowers and related products. Our flower delivery service is available to customers located within Longford and the surrounding areas. By shopping with us, you acknowledge that these Terms apply to all online orders, regardless of your location within our delivery region.

Order Process

To place an order for flower delivery through Flowers Longford, please follow our streamlined online process:

Selection: Browse our range of flower arrangements and select your preferred products. Detailed descriptions and images are provided for each item to guide your choice.
Personalisation: Add optional messages or special delivery instructions using our online form during checkout.
Delivery Details: Enter accurate recipient details, including the correct name, address, and telephone number to ensure successful delivery.
Review & Confirmation: Review your order summary, making sure all selections and details are correct. Once confirmed, proceed to payment.
Order Confirmation: After successful payment processing, you will receive an automated order confirmation with a unique order number. Please quote this number in any correspondence regarding your order.

Orders can only be processed for delivery addresses within Longford and the surrounding areas as specified in our delivery policy.

Payments

Payment must be made in full at the time of placing an order. We accept payment via secure online payment gateways, including major credit and debit cards. We do not accept cash or cheques for online orders.

All prices are listed in GBP (£) and include VAT, where applicable. Delivery charges, if applicable, will be clearly displayed before you confirm your order.

By submitting your payment, you warrant that you are authorised to use the selected payment method and that sufficient funds are available to cover the order cost.

Order Acceptance and Availability

Order acceptance occurs when we email your order confirmation. All orders are subject to availability. While we make every effort to update our website in real-time, there may be instances where items sell out before your order is processed. If a selected item becomes unavailable, we will contact you promptly to discuss suitable alternatives or arrange a full refund.

Flowers are seasonal and some varieties may vary in colour, size, or may be substituted with similar blooms of equal or higher value. We guarantee the utmost quality and will never send substitute flowers without matching the standard of your original selection.

Delivery Policy

Flowers Longford offers delivery services across Longford and the surrounding areas. Delivery is available on selected dates and within specified time slots as shown at checkout. While we strive to deliver on your requested date, deliveries may be subject to delays caused by factors beyond our control, including adverse weather, traffic, or events affecting third-party couriers.

In order to facilitate prompt and safe delivery, please ensure the delivery address and recipient’s details are complete and accurate. If the recipient is not available at the time of delivery, our driver will attempt to leave the flowers with a neighbour or in a safe location, and we will inform you accordingly. If delivery proves impossible, we will contact you to arrange redelivery or collection.

Cancellations

If you wish to cancel an order, please notify us as soon as possible. You may cancel your order for a full refund provided that the order is cancelled before it has been prepared or dispatched for delivery. Cancellation requests made after the order has been prepared or dispatched may not be eligible for a full refund. Perishable goods such as flowers are exempt from the standard statutory cancellation rights once preparation has commenced.

To initiate a cancellation, contact us via the methods outlined on our website, quoting your order number. We will confirm the status of your cancellation and process any refund due to the original payment method within a reasonable period.

Refunds and Returns

We take pride in the quality of our flowers and service. If you are not satisfied with your order for any reason, please notify us within 24 hours of delivery. We may request photographic evidence of the issue to assess your complaint. Where flowers are proven to be defective or not as described, we will offer a replacement or refund as appropriate.

As flowers are perishable, we cannot accept returns except in cases of faulty or incorrect products. Refunds will be made to the original payment method unless otherwise agreed. Please note that minor variations in flower colour, size, or arrangement style do not constitute grounds for a refund.

Customer Responsibilities

Customers are responsible for providing complete and accurate information, including delivery address, recipient contact details, and any delivery instructions. Flowers Longford cannot accept liability for failed or delayed deliveries resulting from incorrect or incomplete details. Customers are also responsible for ensuring someone is available to receive the delivery on the requested date.

If an order is refused by the recipient or cannot be delivered due to circumstances beyond our control, we reserve the right to consider the order fulfilled, with no entitlement to a refund.

Limitation of Liability

Except as set out in these Terms, to the fullest extent permitted by law, Flowers Longford excludes all conditions, warranties, and representations, whether express or implied.

Flowers Longford is not liable for:

Any indirect, special, or consequential loss or damage arising from the use of our website or delivery service.
Any delay or failure in performance resulting from circumstances beyond our reasonable control (including, but not limited to, weather, fire, epidemic, strikes, or disruptions in carrier services).
Incorrect delivery information supplied by customers or failure to follow any care instructions provided with the flowers.

Our total liability for any loss, claim, or damage arising out of or in connection with any order shall be limited to the total price paid for the relevant goods.

Intellectual Property

All content on the Flowers Longford website, including but not limited to text, images, product descriptions, and logos, is the intellectual property of Flowers Longford or its licensors. You may not copy, reproduce, or use any part of this website without our prior written consent.

Privacy & Data Protection

We take your privacy seriously and handle your personal information in accordance with applicable UK data protection laws. Your information is used solely for the purpose of processing your order and ensuring successful delivery. For further details, please consult our Privacy Policy, which forms part of these Terms.

Promotions and Offers

Flowers Longford may from time to time offer promotional codes or special offers. All such promotions are subject to availability and may be withdrawn at any time without notice. Unless otherwise specified, promotions cannot be used in conjunction with other discounts or offers.

Force Majeure

Flowers Longford shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure arises from events or circumstances outside of its reasonable control, including but not limited to acts of God, pandemic, strikes, fire, flood, or other natural disasters.

Acknowledgment and Amendments

By placing an order with Flowers Longford, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update or modify these Terms at any time. If changes are made, the revised Terms will be posted on our website and will take effect from that date. Continued use of the site or placement of further orders constitutes your acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or your use of the Flowers Longford service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms and Conditions, or require clarification on any aspect of our online flower delivery service in Longford, please contact us using the details provided on our website. We are here to assist and ensure your experience with Flowers Longford is a positive one.

These Terms and Conditions apply to all online customers of Flowers Longford, including those residing in Longford and the surrounding areas.